Frequently asked questions
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Order & Payment
Add your chosen products to your basket and complete your order through the checkout. After payment, you'll receive a confirmation email straight away.
You can pay securely with iDEAL | Wero, Bancontact, credit card, PayPal, Klarna, Belfius, KBC/CBC, and EPS. All payments are processed through a secure payment environment.
Yes, all payments are processed through secure payment environments. Your data is always handled securely.
Yes, you can pay later at PyroProducts safely via Klarna.
Contact us as soon as possible. If your order has not yet been processed or shipped, we will gladly see what is possible. There is no guarantee that we can cancel your order in time.
Yes, you can easily place an order without creating an account.
After completing your order, you will automatically receive a confirmation email with all the order details.
Yes, once your order is placed you'll automatically receive an invoice by email.
Yes, business orders are welcome. Contact us for larger quantities or trade enquiries.
Shipping & Delivery
Delivery times vary by country. For the Netherlands, it usually means next day delivery. Belgium, Germany, and Luxembourg have an average delivery time of 2 working days. For countries such as Austria, Poland, the Czech Republic, Sweden, Italy, and Denmark, the average delivery time is 3 working days. Spain, Portugal, and other European countries usually have a delivery time of about 4 working days.
For the Netherlands, shipping costs €3.95 under €34.95. Belgium and Germany have €4.95 shipping costs under €34.95. For most other European countries, shipping costs range between €5.95 and €6.95 with free shipping from €74.95. The exact shipping costs are automatically calculated during checkout.
We ship to 23 countries within Europe, including the Netherlands, Belgium, Germany, Italy, Denmark, Austria, Poland, Portugal, Spain, Sweden, Finland, Ireland, Hungary, Romania, Slovenia, Slovakia, Lithuania, Latvia, Croatia, Estonia, Bulgaria, the Czech Republic and Luxembourg.
We ship with various carriers such as PostNL, DHL, and international delivery services. This may vary throughout the year.
Yes, as soon as your order leaves our warehouse, you will automatically receive tracking information by email. It may take a little while for the tracking to become active.
Shipping times are unfortunately never 100% guaranteed. We depend on the carrier for this. Factors such as high demand, holidays, strikes, weather conditions, and understaffing can sometimes cause delays.
It is currently not possible to select a parcel shop directly during checkout. With some carriers, you can still choose a collection point once the delivery time is confirmed.
Returns & Warranty
Yes, you have 30 days to change your mind after receiving your order. Once you've registered your return, you have a further 14 days to send the product back.
Returns can easily be registered through our returns portal:
PyroProducts Return Portal
You're also welcome to contact our customer service first.
For a standard return, the return shipping costs are the customer's responsibility.
In that case, please contact our customer service by email first. Include clear photos and videos of the issue so we can quickly find a suitable solution or arrange any replacement parts.
Once we have received and inspected your return, we will refund the purchase amount as soon as possible. This will be done within 14 days at the latest.
Products may be viewed as you would in a physical store. For used products or products with signs of wear, we may charge a depreciation fee.
Yes, our products come with a 1-year warranty under normal use. Damage caused by incorrect or careless use is not covered by the warranty.
Please get in touch with our customer service team and we'll be happy to find a suitable solution together. Please note that additional shipping costs may apply.
Product & Range
All in-stock products can be ordered straight away and are dispatched quickly from our warehouse.
Yes, our range is regularly updated with new products, bundles, and limited deals.
Please contact our customer service team as soon as possible. We'll be happy to find a suitable solution for you.
No, collection is not currently available.
For sold-out products, you can sign up for a back-in-stock notification. You'll automatically receive an alert as soon as the product is available again.
Promotions & Discounts
You can enter a discount code at checkout in your shopping cart or on the checkout page. The discount is then applied automatically.
Check if the discount code has been entered correctly and is still valid. Some discount codes only apply to selected products or promotions.
This varies by promotion. Some discount codes can be combined, while other promotions or discount codes cannot be used together.
No, discount codes and promotions cannot be applied retroactively once an order has been placed.
Sign up for our newsletter and follow PyroProducts on social media to be the first to know about new deals and promotions.
Other
You can contact us through our customer service page or by sending us an email.
We always try to respond to messages as quickly as possible, usually within 1 business day.
No, PyroProducts is an online-only store.
Yes, business orders are welcome. Get in touch with us for larger quantities or trade enquiries.
Yes, our reviews come from real customers who have placed an order. In addition, PyroProducts is affiliated with WebwinkelKeur, which means reviews are collected and verified independently.
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